A company’s contact center workforce comprises a range of skills and capabilities. Good supervisors strive to create balance across a shift, so they can optimize the customer experience for any ...

RALEIGH, N.C. and NEW YORK, June 17, 2025 /PRNewswire/ -- Pendo, the world's first software experience management platform, today announced Pendo Agent Analytics, a first-of-its-kind solution that ...

New performance platform transforms AI agents from "black box" tools into accountable digital employees, measured by OKRs, revenue, and real business outcomes NEW YORK, Feb. 10, 2026 /PRNewswire/ -- ...

Advisors noted that measuring sales efficiency, client satisfaction and profitability are essential keys to success. (Source: Adobe Stock/JKeen) A passion for travel, coupled with strong sales skills, ...

The pandemic taught us all how to work differently. This includes call centers, which have had to adapt to managing agents from afar. The change in the work environment requires new behavior, ...

Databricks has acquired Quotient AI, a provider of AI agent evaluation and training software, to help enterprises scale AI agents in production more reliably. “Quotient AI was built to close the gap ...

AI agents don’t persist, so meaningful business metrics collapse. The real customer is now the model making selections, not the human developer. Moats built on loyalty vanish when every transaction ...

Most technological innovations take a somewhat circuitous path to mainstream adoption, often taking years to get there. Word of mouth, successful use case deployments, employee movement across ...

AI agents aren't human customers, and that breaks everything we know about how markets behave. They don't have purchasing habits, don't experience friction and don't develop brand loyalty. After ...